Effective May 17, 2021 our offices are now open to the public!!
Important – The Illinois Commerce Commission, under advisement from several consumer groups and with the cooperation of many utility companies, has extended the moratorium on disconnections with certain stipulations. Just to be clear, previously declared financial hardships are void after 3/31/2021. A customer must contact Illinois American Water again to declare a financial hardship. This new hardship will extend to 6/30/2021.
Starts June 19, 2021
Everyone lives in a watershed, and it takes a community to maintain and protect it. You can help improve the health of your watershed by following the guidance in these brochures.